In his ZDNet blog, Joe McKendrick posits “Perhaps IT can’t deliver measurable productivity because the measurements are wrong.” Excerpts below. Full post at http://blogs.zdnet.com/service-oriented/?p=3329&tag=wrapper;col1. I want to know how have you seen IT measure productivity? “Every time I’ve spoken to a CIO and IT manager over the past decade, one question I always ask is [...]

Phil Johnson had some food for thought on Advertising Age. He writes about “The Dilemma of Measurement and Accountability.” Excerpts below. See http://adage.com/smallagency/post?article_id=139799 for full article. As a technologist who’s been stymied by bean counters when the ROI made perfect sense. I’ve also been a business person who’s seen ROIs thrown out the window to [...]

Remember the hero pilot who landed in the Hudson River? Captain Chesley “Sully” Sullenberger related a story from his new book: “When the plane lost power…First Officer Jeff Skiles reached for a manual that provides emergency procedures. Those manuals once had tabbed pages that made applicable sections available instantly. Cost cuts eliminated the tabs.” Skiles [...]