Remember the hero pilot who landed in the Hudson River? Captain Chesley “Sully” Sullenberger related a story from his new book: “When the plane lost power…First Officer Jeff Skiles reached for a manual that provides emergency procedures. Those manuals once had tabbed pages that made applicable sections available instantly. Cost cuts eliminated the tabs.” Skiles took a few seconds to find the right place. According to the San Francisco Chronicle, “he had complained about those tabs before Flight 1549.”
Read more: http://www.sfgate.com/cgi-bin/article.cgi?file=/c/a/2009/10/13/MNPF1A2OEM.DTL#ixzz0U4GbkjwU
I want to know: What faulty ROI calculations have you seen companies do?
Posted Thursday, October 15, 2009 by Kathy Sandler at 11:55 PM